Sofia Balkan Palace

Generally it was fine. Cozy room, handled by sensor console, including curtains open-close, light in different areas, and dnd sign. Bed was comfortable. Coffee machine in the room with a real coffee capsulas instead of instant packs. Breakfast was amazing every day. Staff was friendly, especially receptionists. Location was perfect: right in the heart of the city, 1 min walk from the metro station

Our experience at the hotel was wonderful. The room was large and spacious, clean and aesthetically pleasing. The staff was available for any problem (and we had a small problem with the room and it was replaced right away). They were also pleasant and had an excellent service mind. The hotel is centrally located and accessible to everything we wanted. It was a pleasure.

One of the best choices we've ever made – easily in the Top 3 hotels we've stayed at! The hotel is truly elegant and located in the best possible spot in Sofia. We booked through Booking.com at a great rate, including a rich and high-quality breakfast. To be honest, I had some doubts before our arrival after reading a few mixed or negative reviews online. Now that I've actually stayed there, I honestly wonder what those people found to complain about – our experience was absolutely flawless! As soon as we arrived, we were informed that our room was ready earlier than expected, which we really appreciated. The staff was extremely polite and professional, and they even upgraded our room for free. We stayed on the 5th floor with a stunning view over the city. Every member of the team – from the front desk and restaurant to housekeeping – was warm, welcoming, and helpful. Every day, they replenished our coffee capsules and provided complimentary bottled water in the room. Anything we asked for was immediately provided with a smile. The rooms are renovated with smart features for the bathroom, lighting, and curtains – truly impressive work! I would absolutely stay here again without a second thought, and I’d love to visit other hotels owned by the same company. It was definitely one of the main reasons our trip to Sofia was so enjoyable!

Amazing! Staff is very friendly, rooms are quite big and overall it's luxurious. Very pleasant to stay here. We were welcomed with a bottle on ice of champagne in the room. The room has everything: big shower, lovely long bed, even the curtains open with a click on the touchscreen display next to your bed. The hotel has a very good location, in the centre. View on a popular sight on both sides of the hotel. The breakfast has a lot of choices and tastes very good. I would recommend and definitely book here again when i go to Sofia And for the dutchies: er ligt elke dag een chocolaatje op bed die smaakt naar koetjesrepen

The Sofia Balkan Palace is the best!!. The location is unbeatable and the hotel is in perfect condition after having renovation recently. But the gem of the hotel is the excellent team! All of them gave us their full attention to satisfy our needs. First and foremost we must note the name of Anastasiya Ushakova, the Guest Relations Manager, and the name of Philippos, the F&B Manager that were wonderful to us and served us always with their big smile. We had an amazing time and enjoyed staying with you! Thank you very much the entire team!