Sofia Balkan Palace

Hotel was in a great location. Staff were really friendly and helpful. Bar was excellent with very attentive staff serving good quality food and all at reasonable prices. Guest relations manager and the reception team were exceptional and would always work really hard to rectify any faults, most of which were down to errant housekeeping services.

The location The building itself, decoration, style The friendly staff The breakfast buffet The hotel is located in a very central spot of the city with a metro station just outside of the building. Out of the window, and in walking distance of 1-5 minutes you can find the archaeological ruins from ancient Sofia, the cathedral Sveta Nedelja and a Mosque, among other things. The staff of the hotel is super friendly, special shoutout to Anastasia who greeted us. Our reservation process was executed by a trainee who made a very professional impression. Everything went smoothly from check-in to check-out. The whole atmosphere is luxurious and elegant. The breakfast is delightful, specially the sautéed tomatoes. The rooms are very clean and stylish to the last detail. For example the aromas they use and the Clarins soaps and lotions create the feeling of wellness without even leaving the room. About 15 minutes walking distance to the east you arrive at the Alexander Nevsky Cathedral, Sofia's most beloved landmark. To sum up, the whole experience was incredible, considering the price. It exceeded my expectations in every manner possible and makes me want to come back to Sofia to stay here again.

My wife and I booked the room at the Balkan Palace for my birthday. I don't think I advertised it to the staff, but we received a free bottle of sparkling wine. We checked in a little early and then went to lunch and ran some errands. When we got back to the hotel 2hrs later we discovered a bottle of sparkling wine on ice with chocolate tarts and macaroons in the room. It was such a pleasant surprise that at first we really didn't believe it was for us, but after checking with the staff we found it was. The room was nice and spacious with a balcony that had great views of the streets below. The bed was nice and comfortable and we enjoyed our time at the Balkan Palace. The breakfast bar was amazing with so many options to choose from. Coffee served was top of the line and very good. We highly recommend this wonderful hotel.

It is rated as a top notch hotel, and it is. Everyone was very lovely. The room was beautiful and well presented, everything was clean and well ordered. Great bathroom The breakfast was superb. No noise, no problems. It was just a single night this time, but I'd be happy to spend more time there in future. Excellent hotel, definitely one of the best you'll find in Sofia. Book with confidence. Oh, nice bar as well. You can pop in there for a coffee or tea when you like, and they do an excellent ranger of cocktails if you pop in of an afternoon or evening

Everything was perfect. The hotel is right at the centre of the city. My husband and I arrived at 3pm and the room was ready. The staff was very very friendly. It was my name day and they have even organised a surprise for me in my room. The special touch made our stay even more pleasurable. We booked a deluxe double room. It was very spacious and light. There was great variety of food for breakfast. All staff at the hotel and the restaurant were extremely professional. We had a great time. Thank you very much.