Sofia Balkan Palace

It is truly heartwarming to express the comfort and happiness one feels just by being in a place and meeting such wonderful people — to the extent that I cannot find the right words to fully describe such a feeling. What expresses it even more is that you don’t wish to leave this place or these amazing people in every sense of the word. Yes, it is the Sofia Balkan Hotel , with its exceptional staff who embody every meaning of kindness, warm hospitality, and respect — especially the lady with the beautiful and radiant smile, who truly exemplifies the spirit of hospitality: the Guest Relations Manager, Anastasiya Ushakova. I also want to highlight the hotel's ideal and peaceful location, as well as its cleanliness, organization, and utmost attention to detail. To the point that anyone who stays at this wonderful hotel, in all its aspects, would not want to leave. This outstanding hotel, with its excellent service and the professionalism of its staff — will certainly be my favorite hotel in the days to come.

Everything . It was amazing , breakfast very delicious, the rooms were very beautiful and clean , the view and the location are just beyond amazing. The staff was very friendly and they helped us when we booked and when we arrived , also the people from tbe private transport from the Hotel were very friendly. The Hotel was also suitable for a baby we received a very new brand crib :). I would like to mention Mrs. Krasimira Doycheva from reservation, she was really friendly on the phone and helped us resolving an issue with the booking, also made sure everything is ok after we arrived .

As the title suggests our stay at the Sofia Balkan Palace was fantastic. I couldn't recommend it more highly. First of all the staff were magnificent. Always smiling, always ready to help and very attentive to our needs. The room, overlooking the Sveta Nedelya Square (picture attached), was large with a great shower and all the amenities you would expect in a 5 star establishment. Lastly, the location is perfect for visiting a number of sites including the impressive Alexander Nevsky Cathedral. Sofia is a lovely city and when we come back I will definitely be staying in this hotel. Thank you for a wonderful stay.

Our flight was canceled, so we had to stay in Sofia for two extra days. After checking out several hotels, we finally chose to book a room at the Balkan Palace Hotel — and we’re so glad we did. The first person who greeted us at the hotel was Anastasia, the wonderful receptionist. From the moment we arrived, she made us feel at home. Warm, welcoming, and incredibly attentive, she greeted us with a big smile and genuine kindness. Anastasia went out of her way to make sure we were comfortable, and quickly arranged a room for us despite our last-minute booking. Her helpful attitude and positive energy truly made a difference in our stay. The room itself was perfect — spacious, spotless, and comfortable, with a beautiful view of the Saint Nedelya Cathedral. The breakfast was rich, delicious, and absolutely pampering — the perfect way to start the day. We highly recommend staying at the Balkan Palace Hotel, and we’ll definitely be coming back!

I had a wonderful night's stay at the Sofia Balkan Palace. As a young woman travelling alone, I was made to feel very safe and comfortable at this hotel. The concierge staff were attentive and friendly, as were the bar staff. I mentioned on my booking that I was celebrating my 30th birthday, so when my room was ready, I was informed by the lovely Anastasiya that my booking had been upgraded to a junior suite and I was gifted a bottle of champagne and some macarons. I felt really special and it made my evening. The room was beautiful, as was the rest of the hotel, and the extremely comfortable bed provided me with a wonderful night's sleep that was much needed after a week of skiing! I couldn't recommend this hotel more and I will definitely be back.